Are you ready to lead and innovate in the world of Managed Services? At Plat4mation, we are seeking a dynamic Service Delivery Manager to act as the key liaison for our valued customers. You will drive excellence in service delivery, enhance customer satisfaction, and lead a team dedicated to continuous improvement. You bring a strong operational background, a passion for client engagement, and the ability to manage local customers while coordinating near-shore and offshore delivery teams within a Managed Services model. What Will You Do? - Act as the primary point of contact for our clients, ensuring outstanding customer experience. - Manage all service delivery and P&L requirements and procedures for your assigned customers. - Ensure high customer satisfaction through proactive and effective service delivery. - Establish, monitor, and maintain customer service levels and KPIs. - Manage and develop customer relationships while guiding the delivery team. - Lead, coach, and motivate service delivery teams to deliver seamless operations. - Implement continuous improvement initiatives to enhance service delivery and optimize client outcomes. - Collaborate closely with sales, consulting, and technical teams to ensure business alignment - Resolve customer issues and complaints promptly and professionally. - Drive operational excellence and contribute to advancing Managed Services strategy. We Ask: - Fluency in Dutch and English is required. - Minimum 3–5 years of experience in Service Delivery, Service Management, IT support, Customer Service, or Engagement Management. - Proven success in managing customer success or Managed Services. - Experience with ServiceNow, ITSM platforms, and modern service delivery tools. - Strong operational background with analytical and improvement-oriented mindset. - Excellent communication and stakeholder management skills - customer-centric and proactive attitude. - Ability to lead distributed teams and collaborate across functions and locations. - A commitment to continuous learning and innovation to improve service outcomes. What’s in it for you? - Flexible hybrid work environment in our office in Mechelen or remote work options to suit your needs. - Modern laptop and the necessary tech tools to support your success. - Transportation, internet, and phone allowance to help you stay connected and mobile. - Mobility budget with three flexible options: energy-efficient company car, sustainable transport and accommodation expenses, or a cash allowance. - Comprehensive group insurance. - Inclusive medical insurance that covers a wide range of health needs. - Digital meal vouchers. - Access to a comprehensive cafeteria plan, allowing you to tailor your benefits package to suit your personal needs, including health insurance, retirement savings, and a bike lease. - A modern, flexible, and multicultural workplace at an innovative and global company that values diversity. - Ambitious, supportive, and diverse colleagues from all over the world. - A challenging position with plenty of opportunities for professional growth and development. - A culture of fun and inclusivity in everything we do, where everyone is encouraged to bring their authentic self to work. Our culture Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!). Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job but also help you to explore and develop your interpersonal skills. About Plat4mation Based in The Netherlands, Belgium, Germany, USA, Switzerland and India, we are an ServiceNow Elite Partner dedicated to delivering world-class products and services for the ServiceNow platform. We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers. We do this by providing flawless customer experience utilizing our extensive expertise. Since our inception in 2013, we have grown to more than 700 employees globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw dropping experiences for our customers. Interested? Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.be@plat4mation.com or apply directly by filling out the form below.