Service Delivery Manager

Location

Braine l'Alleud, Belgium

Security Clearance

NATO Secret

Reference No

RFQ C00479 3 / Braine l'Alleud

Deadline For Application

27/04/2026

Required Qualifications

• A minimum requirement of a Bachelor's degree at a nationally recognised /certified University in a related discipline and 5 years post-related experience OR exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
• Familiarity with ITIL or other IT service management frameworks;
• ITIL v4 Foundation;
• Sound experience in IT services engineering, planning, operations, maintenance and management;
• Sound experience on the Configuration Management and Change Management processes and tools;
• Familiarity with military telecommunications and information systems; DCIS, VLF to Satellite EHF.

Desirable Qualifications

• Additional knowledge of specialized military telecommunications protocols beyond those listed above.

Duties

• Managing the Deployable CIS (DCIS) infrastructure as a service and ensuring system readiness at the level specified in the Service Level Agreements (SLA);
• Managing the recommended list of spare parts and ensuring availability of spares in close coordination with NCIA Business Areas and the CSSC;
• Sponsoring DCIS training courses delivered by the NCIA Academy, ensuring that technical content is aligned with the system baseline and meets operational user requirements.