At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Job description Provide analytics to validate and support in building hypotheses, in close cooperation with global Remote Analytics, to create insights in performance and guide business decision making- Create and run ongoing reports specific to the country to build continuous insight into local performance and help identify areas for improvement- Actively analyze all relevant data sources to create accurate and compelling insights- Generate insights to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP to create great customer experiences and maximize business outcomes- Ensure close collaboration and integration with group Remote Analytics to align on common priorities and ways of working as well as to share insights- Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP to share actionable insights and contribute to continuous improvement Profile Your backpack is on our wish list! If you don't recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people's development together with us. We believe your backpack consists of: - Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people- Solid Experience of analytics and how to leverage data for maximizing business impact- Proficiency in SQL for data querying and manipulation.- Expertise in PowerBI for creating interactive dashboards and reports.- Experience with BigQuery.- General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved- Strong knowledge of the contact center industry and in particular its analytics functions.- Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions- Good understanding of stakeholder and change management- Good understanding of the complexity of RCMP, as an integrated part of the business- Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions - Motivated by sharing and living the IKEA culture and values- Passionate about the possibilities of Data & Analytics and the value it can generate for our business- Motivated by staying up to date on the latest developments, tools and technologies of the rapidly changing data and analytics landscape- Energized by working both independently and in cross-functional teams- Inspired by co-creation and open for development and change- Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness- Ability to accomplish goals, complete tasks, and achieve results- Good written and verbal communication skills- Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members Offer If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together!Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more! For your flexibility in the early and late hours you can count on a motivating extra on your salary.