Senior Client Advisor lululemon – VIP & Clienteling

About us

Arion Retail Group is a leader in international retail, developing a large portfolio of international, iconic brands across 14 European countries from their headquarters in Amsterdam.

We are committed to introducing and expanding a carefully selected range of premium brands across Europe, focusing on offering products and experiences that support each customer's individual journey and lifestyle.

With subsidiaries across the EMEA region, Arion Retail Group is a holding owned by Irani Corp, an exclusive representative of world-leading fashion brands for more than four decades, through a variety of channels: wholesale, multi-brand stores, mono-brand flagship stores, and e-commerce.

Irani Corp distributes over 100 leading international high-end fashion brands, building long-term strategic partnerships supported by world-class infrastructure.

About The Role

We are looking for an English-speaking Senior Client Advisor – VIP & Clienteling to join our lululemon store in Brussels.

This role is at the core of our success. You will be responsible for delivering a premium, highly personalised client experience, with a strong focus on clienteling and relationship building.

Beyond day-to-day sales, you will actively develop and manage your own portfolio of clients, ensuring long-term engagement, loyalty, and repeat business.

You will act as a brand ambassador, creating meaningful and lasting connections with both local and international clients.

RESPONSIBILITIES

Our Clients at Heart

• Interact with clients to ensure an exceptional and personalised experience, always valuing their time
• Build, develop, and maintain long-term relationships with clients, including high-value and repeat customers
• Proactively reach out to your client portfolio for new collections, product launches, and private appointments
• Assess clients’ needs to provide customised, effective purchase and return solutions
• Provide elevated product education by articulating the value, craftsmanship, and story behind each product
• Facilitate a seamless end-to-end client experience, including accurate and timely transactions
• Move dynamically on the floor to engage with clients and anticipate their needs
• Collect client feedback and partner with store leadership to continuously elevate the experience

Working With Others

• Contribute to a respectful and inclusive team environment
• Establish supportive and productive relationships with all team members
• Collaborate with the team to ensure a consistent and elevated client experience

Operations

• Perform product presentation tasks according to company standards
• Use in-store technology and clienteling tools to support both operations and relationship management
• Maintain the store environment in line with premium/luxury standards
• Understand and adhere to safety policies and procedures

Key Skills & Core Values that you embody

• Passion for client experience and relationship building
• Strong sense of ownership and accountability
• Ability to build trust and credibility with a demanding and international clientele
• Excellent communication and interpersonal skills
• Team spirit combined with a proactive, client-driven mindset
• High level of professionalism, discretion, and attention to detail

Requirements

• Minimum of 3 years of proven experience in retail sales (mandatory)
• Experience in premium or luxury retail and clienteling is a strong asset
• Proven ability to build and manage a client portfolio is highly valued
• Strong communication skills in English (French and/or Dutch are a plus)
• Ability to work in a fast-paced, dynamic retail environment

Others

This role requires flexibility in line with a retail and commercial environment, including working hours, schedules, and availability, in accordance with local labour laws or collective agreements.