Company details Join CCS Europe and contribute to the growth of the global leader in LED lighting for machine vision Do you thrive on delivering efficient results? CCS is responsible for pioneering advances in Illumination and Photonics products and technologies? Technology-driven company, setting great store by R&D, filing over 270 lighting related patents worldwide Founded in 1993, 15 locations worldwide, team of 300, 90 million € turnover, 15% reinvested in R&D Fast-paced, ambitious and innovative work environment Collaborative team spirit and friendly working atmosphere Supportive onboarding Modern and easily accessible offices Function Your main responsibility is to contribute to the best client experience through a service minded approach to both prospects and clients and efficient and accurate sales administration. Reporting to the EMEA Sales Manager, Karl Gheysens: Support the Sales Team in building strong relationships with both customers and prospects by ensuring timely follow-up of all customer phone calls and e-mails You create plus maintain the customer cards in the ERP (Enterprise Resource Planning) as well as ensuring the credit limit approval process is implemented You are responsible for the RMA’s (Return Merchandise Authorisation) files plus the internal sales process documentation, all sales reports and the CRM (Salesforce) Occasionally you provide price lists and lead-time information as well as preparing sales quotes ensuring EU regulations are adhered to plus managing the administration to loans You are the SPOC for clients whose orders have been confirmed meaning you inform them of shipping delays and late payments In order to deliver in your role, you will also enjoy many internal contacts including the Order Processing, Technical Support and Finance Teams Profile Minimum 2 years of office administration experience which has perfected both your organisational and communication skills Very sound English (written and spoken) Sound knowledge of Microsoft Office Strong time management is vital to handle this varied role where there are frequent deadlines In order to ensure a smooth running, attention to detail is imperative Effective and adaptable communication skills are crucial in order to interact successfully with diverse stakeholders even when busy You rely on your initiative to both find solutions and constantly provide an excellent customer service A can-do-attitude and being hands on means you will fit right in with CCS’s positive and motivated team Offer Competitive Salary plus Teleworking Allowance, 150 € net, Lunch Vouchers, 6 €, DKV Hospitalisation Coverage, Eco Checks, 250 € and 100% Public Transport Reimbursement Opportunity for 2 days of teleworking per week (after 4 months) 38 hour workweek with flexible starting and finishing times, (rare overtime) 20 days of annual leave Enjoy this key role in CCS’s structure whilst collaborating with professional and committed colleagues Hiring Process 1st Interview with Jean Caron, European Sales Director and Karl Gheysens, EMEA Sales Manager, (Your direct boss) 2nd interview also with Karl plus introduction to the whole Belgian Team Decision communicated within 2 weeks of final interview Become a vital asset to The Brussels Team and directly impact CCS’s future !