Customer Service Advisor KitchenAid - Swedish/English

Functie

Hallå! Or should we say: hallo!

Mixing dough for your delicious cake, boiling water to prepare your five-star dish or brewing your tasty coffee every morning: it takes good working kitchen equipment. KitchenAid aims to make a difference for every master chef among us, but cannot do this alone. It is therefore looking for a Swedish and English- speaking ‘sous-chef’ to support chefs from a distance. Providing customers with advice tailored to their needs.

Do you also believe it is important not to be left alone on your kitchen island? And do you think you know how to help through various communication channels (calling, writing, texting, emailing)? Then we might be looking for you!

Jouw profiel

Who are we looking for?

• Your first language is Swedish and you are proficient in English ;
• You are available from Monday to Friday between 9 am and 6 pm;
• You are an active listener;
• You can deal with stress and enjoy working in a team;
• You have a minimum of computer skills.

• De activiteiten van een team coördineren
• Acties uitvoeren ter ondersteuning van het personeelsbeheer (aanwerving, opleiding, ...)
• Uitwerken van of bijdragen aan de klantenstrategie
  De jaaractieplannen en de doelstellingen van de dienst bepalen
• Domein: Internetverkoop
• Domein: Postorderverkoop
• Uitwerken van middelen voor informatieverwerking en communicatie
  De aanpassing van informatiesystemen voorstellen
• Klanten: Key accounts
• Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
  Controleren of kwaliteitsprocedures toegepast worden
• Klanten: Particulieren
• Opvolggegevens van de activiteiten registreren
  Jaarrapporten opstellen
  Verbeteringen voorstellen
• Klanten: Bedrijven
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...
• Acties van de commerciële dienst, logistieke dienst, productieafdeling, ... coördineren bij de lancering van nieuwe producten of promotiecampagnes
• Klantendossiers administratief opvolgen (controle van de betalingen, leveringen, ...)
• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Prestatie-indicatoren voor de dienst uitwerken
  De resultaten analyseren
  Aanpassingen doorvoeren
• Key accounts opvolgen

Aanbod

WEngage is your European partner in creating the best and authentic customer experiences through a vast array of communication channels. With over 30 years of experience we are able to combine happy, experienced and skilled people with powerful customer interaction technology and certified processes allowing us to take your customer engagement to the next level.

WEngage has subsidiaries in Belgium, The Netherlands & Morocco and with our multilingual offer we are able to optimise your customer connections throughout Europe.

That is why our baseline states: Together for better connections.

What do we offer?

• Many learning and career opportunities;
• A competitive salary in accordance with PC 200;
• Fringe benefits such as a collective bonus (CAO 90), meal vouchers, hospitalization insurance and commuting allowance;
• Option homeworking after 6 months.

Are you the secret ingredient KitchenAid is looking for?! Or have you just become curious for more information? Don't hesitate and apply now!

Solliciteren

Start People Inhouse Call Services Vlaanderen
02/431.51.55