Customer Service Representative

Functie

Key Responsibilities:

• Accurately administer the complete sales order process, from order receipt to invoicing.
• Select the appropriate material for sales to customers and efficiently communicate with logistic partners.
• Resolve any documentary or delivery issues that may arise throughout the supply chain.
• Communication with customers through various channels
• Properly manage and prepare the sales documents.

Achieve high level of customer satisfaction Work Environment:

• Several reporting lines
• Work in an international business environment
• Need to interact with people of varied culture
• Work as a team member
• Challenging and diverse daily tasks
• Full time or part time (with a minimum of a 80% working schedule)

Bedrijfsprofiel:

Our client provides sales and marketing support for its chemical and gas producing partner companies. The Company offers super absorbent polymers, functional chemicals, fine chemicals, gases, and electronic gas equipment. Our client manages the group's sales and distribution operations throughout Europe, the Middle East, and Africa. In 2007, Our client was set up in Machelen, Belgium in order to facilitate their goals of expanding the European market share, improving European sales, and increasing production volume. Since then, Our client has been a subsidiary and serves as the sales organization for the European continent. The team based in Machelen is looking for a Customer Service Representative for the commercialization of a wide range of chemicals for the international market.

Jouw profiel

• Positive demeanor towards internal and external stakeholders
• Good team player, but as well autonomous in carrying out tasks
• Motivated & willing to learn new skills and knowledge
• Customer service oriented with a commercial acumen and good problem-solving skills
• Strong sense of personal responsibility and desire to get things done properly in a cooperative manner
• Able to act with a sense of urgency and adapt to changing priorities
• Ability to cope with certain work pressure and deadlines

• De internetsite van het bedrijf opvolgen (commerciële informatie, ...)
• Administratieve of commerciële activiteiten uitvoeren in een internationale context
• Klanten: Overheden, administratie
• Klanten: Kleinhandelaars
• De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
• Klanten: Kleine en middelgrote ondernemingen (kmo's)
• Klanten: Ondernemingsraden
• Klanten: Bedrijven
• Met de klant onderhandelen over de voorwaarden van de verkoopovereenkomst
• Klanten: Groepen, grote ondernemingen
• Klanten: Key accounts
• Klanten: Groothandel
• Telefonische oproepen ontvangen
  Klanten informeren (opvolging van de bestelling, informatie, ...)
• De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
• Een klanten- of prospectenbestand uitwerken
• Bestellingen registreren
  Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...)
  De klant of de verkoper erover inlichten
• Kostenramingen opstellen
  Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
• Klanten of leveranciers opvolgen
  Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)

Aanbod

• You will be part of a Japanese chemical manufacturer that continues to grow globally and contribute to society. On the other hand, you will experience the familiar, SME type of atmosphere in the European office.
• A compensation and benefits package aligned to the industry sector:
• A full-time or part time (part time employment contract with a minimum of 80% working schedule)
• 39h/week (for a full-time contract)
• 8h/day from Monday to Thursday and on Friday 7h (flexible hours between 7.30 am 9.30 am (and as from 7. Am on Friday) with 1 hour break and the possibility to stop from 4 pm and on Friday at 2.30 pm
• Homeworking 2 days/week after the training
• Min 31 days holiday: (20 days + 6 ADV (for full time) + 5 extra because closed between Christmas & New Year) + long weekend + 1 day off per 5 years seniority
• Benefits: hospitalization and a group insurance
• A very varied job, with new challenges all the time
• Friendly atmosphere with a European mentality
• The know-how, experience and support of a global player and market leader
• Stable staff
• Free parking & third-party contract with NMBS for commuting by train