CTG Belgium is looking for Experienced
IT Support Engineers
to strengthen our Support Team for projects in the regions
Antwerp, Brussels and Ghent
. Our Support Team, a solution-focused group of
highly skilled technicians,
is active in classical
ITIL
support environments as well as in
DevOps
oriented teams.
Depending on your own ambitions and interests, you will have the opportunity to grow within CTG.
Job description
As an
IT Support Engineer
, you handle incoming calls, tickets and mails, prioritize and resolve the incidents carefully and efficiently, both remote and onsite.
You register the incidents and requests in
Service Management Tools
, use the customer's
processes
and
industry standards
to resolve the issues, find root causes for problems, fulfill customers' requests and perform stock and asset management tasks.
You will be involved in digital transformation, migration and other
IT related projects
.
Profile
You are passionate about IT, customer focussed and eager to
provide qualitative solutions
for our customers. You handle the requests in a smooth and formal manner, both spoken and in writing.
You have
strong
analytical and problem-solving skills
.
Experience in troubleshooting software and Hardware issues, staging laptops, desktops, smartphones (iOS/Android) is a must.
You have a good knowledge of Windows Client/Server OS (including Windows Virtual Desktop/VDI), Microsoft 365, SharePoint, Teams, OneDrive, MS Exchange, Azure, Active Directory, SCCM, MS Intune, Virtualization, ...
Experience with service management tools such as Jira Service Desk, ServiceNow or Omnitracker is an asset.
Knowledge of MacOS, Linux, PowerShell or other scripting languages is a plus.
Being
ITIL Foundation certified
is a plus.
Fluent communication skills in
English, Dutch/French
are a prerequisite.
We offer you
An
interesting challenge
in a company that has been nominated one of Belgium's
"Best Employers"
for many years in a row.
An
attractive salary package
including a company car, meal allowance, representation allowance, group insurance and 34 holidays.
A company culture characterized by
exceptional care for our employees
.
Excited about our vacancy?
Send us your
CV
and motivation letter today,
via the button below
, and we'll send you
feedback within a week
.
Jouw profiel
-
Toepassingen ontwikkelen voor een platform: Sharepoint