Application Support Engineer - 3D Vision & Robotics

Want to boost your career at a fast-growing company that builds cutting-edge computer vision for the robots of tomorrow? Eager to collaborate with teammates from across 10+ countries, share ideas, and have fun while doing it?

Founded in 2016 and headquartered in Leuven, Belgium, Pickit3D is revolutionizing industrial automation with our cutting-edge AI-enhanced 3D vision software platform. With over 1,250+ installations worldwide and offices in Europe (Belgium & Germany), USA, and South-Korea, we're the trusted partner for manufacturers seeking the fastest ROI in robotic automation.

Our platform seamlessly integrates with all major robot brands (Kawasaki, Fanuc, ABB, KUKA, Yaskawa, Hyundai, Universal Robots, …) as well as with leading 3D Vision Camera brands (Zivid, Visionerf, Percipio) and delivers superior solutions for bin picking, depalletizing, assembly, and robot guidance across automotive, pharma, food, and manufacturing industries.

To support our growth, we are looking for a motivated and curious Application Support Engineer to join our team!

Your impact

As an Application Support Engineer, you'll be at the heart of our mission to make robotic automation enhanced with 3D Vision more mainstream. 

You'll empower customers worldwide to unlock the full potential of our 3D vision platform, ensuring they achieve operational excellence in their automated manufacturing environments.

• Technical Excellence: Provide expert support for our AI-enhanced 3D vision solutions via email, video calls, and on-site visits
• System Optimization: Install, configure, and update Pickit3D systems for optimal performance in diverse industrial environments
• Knowledge Leadership: Create comprehensive documentation and knowledge base articles that empower our global community
• Product Evolution: Collaborate directly with our R&D team to influence product development based on real-world customer insights
• Global Reach: Support customers across OEMs and their main suppliers in the automotive sector, plus innovative manufacturers worldwide in other verticals. Travel within the EU is to be expected for about 35% of your time. 
• Global Team: working closely together with your colleagues across the world

Your Profile

• Technical Foundation: Bachelor's/Master's in ICT, Robotics, Automation, or equivalent hands-on experience
• Programming Proficiency: Good knowledge of Linux, C++, and/or Python
• Communication Excellence: Outstanding written and verbal English skills
• Automation Affinity: Genuine passion for robotics, machine vision, and industrial automation
• Problem-Solving Mindset: Creative approach to complex technical challenges
• Customer-Centric: Love for helping customers succeed and building lasting relationships
• Rapid Learning: Ability to quickly master new technologies and applications

Bonus Points:

• Experience with industrial robots and automation systems
• Background in computer vision or machine learning
• Previous customer support or technical consulting experience
• Familiarity with manufacturing environments (automotive, pharma, food processing)

What is it like working with us?

• The opportunity to work with a global leader in an exciting and fast growing industry.
• A full-time employment contract, with 12 additional holidays on top of the 20 legal holidays.
• A competitive salary completed with a package of extra-legal benefits such as meal and eco vouchers, health insurance, and group insurance.
• A nice place in our offices in Heverlee, next to Leuven. Leuven is located 20 km from Brussels, from which you can travel to many major European cities within less than an hour.
• A healthy work-life balance with a flexible company schedule.
• But most of all … A fun, young and dynamic environment where we make it our mission to get the best out of every employee.

Interested in finding out more? 

Send your CV and a short motivation letter to veerle.vallons@pickit3d.com — and don’t forget to mention the position in the subject line. Let’s build the future of automation together! Our Pickit overview for candidates is here: