International Tourism Coordinator

Career Opportunity - Travel Agent

Job Description

We are seeking an experienced and customer-focused Travel Agent to join our team. As a key member of our operations team, you will be responsible for ensuring that our domestic and international travellers have a smooth and enjoyable experience.

You will provide exceptional customer service, manage reservations, and coordinate daily tours and transfers. Your strong organizational skills and attention to detail will be essential in maintaining high levels of customer satisfaction.

In this role, you will also contribute to the growth and success of our travel services by actively promoting our offerings and building strong relationships with customers and partners.

Your Key Responsibilities:

• Organise and follow up on incoming tourist activities.
• Manage reservations (phone, email, website, hotels, tour operators).
• Prepare daily tours and transfers.
• Welcome customers, organise hotel pick-ups and tour departures.
• Ensure a positive and professional customer experience.
• Follow up on files and quotations, including administrative processing.

Required Skills and Qualifications

To succeed in this role, you will require:

• A Bachelor's degree in tourism or equivalent through experience.
• Experience in tourism, hospitality, or customer-oriented services is an asset.
• Sociable, stress-resistant, and enjoys working with people.
• Fluent in French, Dutch, and English; knowledge of other languages is a plus.
• Strong administrative skills and a keen eye for detail.
• Basic knowledge of digital tools and reservation systems.
• Flexible and willing to work on weekends according to the schedule.

Benefits

We offer a competitive salary package with additional benefits, including:

• A varied position within a dynamic and international tourism company;
• The opportunity to assist customers from all over the world and be the face of our travel services;
• The possibility to further develop your career within the company.

About Us

We are a leading provider of tourism services, offering a wide range of mobility solutions across four continents. Our commitment to customer satisfaction and innovation has earned us a reputation as a trusted partner in the industry.