IT Service Delivery Specialist

Job Title: Technical Support Specialist

NTT DATA is actively seeking a skilled Technical Support Specialist to join one of their clients in Brussels. The ideal candidate will work in a hybrid mode, spending two days onsite and three days working from home.

This freelance position requires a senior-level support engineer with expertise in ITIL and various technologies, including Office 365, Active Directory, Cisco, and VPN.

Responsibilities:

• Resolve front-line tickets in a timely manner;
• Train the person in charge of the first line to enhance their skills and reduce the volume of tickets transmitted to the second line;

The successful candidate will be responsible for daily tasks, including:

• Installation and configuration of computers and software;
• Supporting end-users in their daily requests;

Key skills and qualifications include:

• Office365;
• Windows Server;
• Active Directory;
• Cisco;
• Intune;
• Networking;
• VPN;
• Methodologies: ITIL;

Additional responsibilities include:

• Keeping the IT inventory up to date;
• Creating accounts and assigning access to new users;
• Repairing and replacing equipment as needed;
• Testing new technologies;
• Assisting the Business Application Owner in coordinating and testing projects;
• Managing IT assets;
• Participating in the implementation of various projects;
• Cooperating with the IT Manager on various administrative tasks;

Requirements:

• Strong technical background in IT services;
• Excellent communication and coaching skills;
• Ability to work independently and as part of a team;
• Flexibility and adaptability in a dynamic environment;

About You:

• You are patient and have the capacity to teach others;
• You supervise and coach juniors;

Languages:

• French; English;

Apply now and take the opportunity to grow your career in a forward-thinking organization.