Superviseur des Centres Téléphoniques - Une opportun...

Ce poste est un excellent choix pour les professionnels de la sécurité sociale et du secteur de la santé qui souhaitent se lancer dans une carrière en tant que superviseur.

Description du Poste

En tant que Contact Center Supervisor, vous serez responsable d'encadrer, former et guider des collaborateurs juniors. Vous devrez planifier leur travail, répartir leurs tâches et suivre la qualité de leurs prestations.

• Votre mission consiste à garantir que les opérateurs sont bien formés sur toutes les nouvelles règles ou lois relatives à notre domaine

Rôles & Responsabilités

Les responsabilités principales de ce poste incluent:

• L'analyse régulière des informations relatives aux changements ou nouveautés dans le domaine de la sécurité/législation sociale et dans le secteur de la santé;
• Traiter avec efficacité toute question complexe relative au service client ;   

Demandes Spécifiques

Pour réussir cette fonction :

• Vous devez être titulaire d'un diplôme Bachelier (de niveau 60) ou posséder expérience équivalente

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