Billing Agent

MAIN JOB OBJECTIVE

The billing agent is responsible for the accurate and timely management of invoicing, including verifying operational data, resolving customer disputes, maintaining billing systems, and conducting ad hoc analyses for import/export operations and specific service requests.

JOB RESPONSIBILITIES

• You are responsible for the timely and error-free processing of the document flow according to standard

procedures, for both Import and Export files (trucks or flights) as well as ad hoc service requests.

• You are responsible for verifying the accuracy of operational data used for invoicing. This includes checking

for any discrepancies in quantities, types of goods (BUP/Bulk), etc.

• You proactively anticipate invoicing issues by applying the various controls in place before sending invoices.

• You are the point of contact for clients regarding billing inquiries or disputes. You must be able to address

customer concerns professionally and provide clear explanations of the billing processes or discrepancies.

• You carry out ad hoc and varied analyses according to the department's needs.

• You are responsible for maintaining the billing systems (CSP). This includes updating customer information

(agents or airlines), the rates used—either based on THC or specifically negotiated contracts for certain

clients—and any other relevant data.

QUALIFICATIONS/SKILLS/EXPERIENCE REQUIRED

• Excellent communication and influencing skills
• Operational orientation and pragmatic
• Results Orientation
• Keen to learn deeply operations
• Hands-on and curious
• Strong at formalizing
• Certifications, Accreditations or any other specific and technical skills needed
• Advanced Excel skills for data analysis and reporting.
• Experience with data visualization and processing tools.
• Strong analytical mindset, attention to detail, and ability to manage multiple tasks.
• Excellent numerical reasoning skills to validate and interpret data accurately.
• Experience in data analysis, ideally within the airport or transportation sector.
• Knowledge of cargo processes is a plus.
• Fluency in English (spoken and written).