Onsite & Dispatch Support Engineer
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-14Online to:
2026-04-15EUR 20.00 HOUR
Onsite & Dispatch Support Engineer
Job description:
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The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at customer locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.
Your Role:
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
Mandatory Skills
• Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices), hardware support, and basic network troubleshooting.
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Fluent in French, Flemish (Dutch) with English written and communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent, OEM certifications.
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
͏
The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at customer locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.
Your Role:
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
Mandatory Skills
• Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices), hardware support, and basic network troubleshooting.
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Fluent in French, Flemish (Dutch) with English written and communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent, OEM certifications.
͏
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.