IT Service Management, (SLA)

Job Title: IT IT Service Management, (SLA)

Languages Required: English, Dutch or French

Work mode: Hybrid (2 days onsite/week)

Contract Duration: 16/03/2026 - 31/12/2026

Primary Skills

• IT infrastructure, software, cloud services, SLAs

What he does

• Defines and documents IT requirements (technical, operational, security) with IT teams to support Procurement’s sourcing process.
• Reviews and validates SLA expectations to ensure they match IT standards and service needs.
• Monitors vendor performance against SLAs and coordinates with IT & Procurement teams to address deviations.
• Ensures all technical, SLA, and IP requirements are accurately reflected in contract drafts before signature.
• Manages IP‑related aspects for group product.

What he does NOT do

• The consultant does not negotiate contracts, pricing, or commercial terms with vendors — Procurement owns that responsibility.
• He does not select suppliers or make purchasing decisions — Procurement owns that responsibility.
• The consultant does not manage budgets or financial approval workflows.
• The consultant does not handle legal negotiations or define contractual clauses.

Requirements:

• Minimum 10 years relevant experiences
• Good level of Dutch and/or French and English is required.
• Technical understanding of IT infrastructure, software, cloud services , and service delivery models to accurately define requirements and assess vendor performance.
• SLA literacy & service management skills to interpret, validate, and monitor service levels, KPIs, uptime commitments, support models, and escalation paths.
• Knowledge of licensing & IP concepts (usage rights, ownership, compliance, open‑source considerations, software asset management).
• Analytical & documentation skills to translate IT needs into clear, structured specifications for Procurement, Legal, and vendors.
• Cross‑functional communication to collaborate smoothly with IT teams, Procurement, Legal, Security, and business stakeholders.
• Risk awareness (operational, security, compliance) to identify gaps in SLAs, IP clauses, or technical requirements.
• Vendor performance monitoring abilities to track SLA adherence and coordinate corrective actions internally.