Innova - Customer Complaints Officer (Banking)

Your responsibilities

• Analyzing complaints independently and assessing their impact.
• Collaborating with other departments to gather all relevant information and shape effective solutions.
• Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.
• Identifying structural improvements to help optimize internal processes.
• Maintaining strong product knowledge and striving for efficient, high-quality resolutions.

What we're looking for

• Works independently with a proactive and positive attitude
• Thrives in a complex environment where teamwork and communication matter
• Is accurate, organized, and solution-oriented

• Bachelor's degree or equivalent experience
• Strong command of Dutch (mandatory)
• Good understanding of banking products
• Basic knowledge of French.