Innova - Customer Complaints Officer (Banking), WhatJobs

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Solliciteren

Plaats

Brussels
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-12-08

Online to:

2026-02-06
EUR 20.00 HOUR

Innova - Customer Complaints Officer (Banking)

WhatJobs
Brussel
14 uren geleden

Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?

Then the position of Complaints Case Manager might be just for you!

Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.

If you have a passion for quality and believe in continuous improvement, we'd love to meet you.

Your responsibilities

As a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.

Your key tasks will include:

Analyzing complaints independently and assessing their impact.

Collaborating with other departments to gather all relevant information and shape effective solutions.

Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.

Identifying structural improvements to help optimize internal processes.

Maintaining strong product knowledge and striving for efficient, high-quality resolutions.

What we're looking for

You are someone who:

Works independently with a proactive and positive attitude

Thrives in a complex environment where teamwork and communication matter

Is accurate, organized, and solution-oriented

Qualifications:

Bachelor's degree or equivalent experience

Strong command of Dutch (mandatory)

Good understanding of banking products

Basic knowledge of French.

Solliciteren

Innova - Customer Complaints Officer (Banking)

Plaats

Contract

Datum gepubliceerd

Online to:

Innova - Customer Complaints Officer (Banking)

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