Customer Success Specialist

Unlock the future of Real Estate with We Invest.

Join our dynamic network of agencies to redefine success. 🚀

We bring a breath of modernity to the industry to help real estate professionals perform at their best. Supported by our strong community, we empower our agents and agencies to grow and thrive locally.

Through a full range of services and cutting-edge tools — both marketing and technological — our agents can focus on what matters most: people.

Together, we’re breaking free from the outdated norms of real estate to modernise, digitise, and energise the sector.

We recruit and welcome talents who are: solution-oriented, customer-centric, agile, collaborative, and high-performing.

Are you one of them? Join us and discover the impact you can make.

Together, let’s rethink real estate. 🦋

About the role — Customer Success Specialist

At We Invest, our users — real estate agents, directors, and admins — are at the heart of everything we do. As a Customer Success Specialist, your mission is to make their journey with We Invest as smooth, empowering, and impactful as possible.

From solving problems and guiding users through our tools, to training new clients and co-organising inspiring community events, you’re a key player in delivering top-tier support, engagement, and education. You will also contribute to building a thriving user community and help us scale our impact across Belgium and beyond.

You’ll be part of the Operations team, reporting directly to the Operations Manager, and working closely with our Business, Tech and Marketing teams.

• Act as the first line of support: respond to incoming requests (chat/email/call) and assist users with our internal tools, digital platforms, and services.
• Solve problems efficiently — from simple questions to complex bugs — and provide friendly, proactive assistance.
• Escalate technical issues to the relevant teams with the right context and follow-up.
  

• Deliver onboarding sessions (remote or on-site) for new agents, admins, and directors.
• Organise and (co-)host small training sessions on a regular basis to help our community to develop their skills and help them to use the tools we provide in the most efficient way possible.
• Develop structured training paths to help users adopt and master our ecosystem.
  

• Support the organisation and logistics of client-facing events: live workshops, webinars, regional meetups, and conferences.
• Actively gather feedback and ideas from the community to help shape better tools, services, and content.
• Be the voice of the users — help ensure their needs are heard across the company.
  

• Identify recurring pain points and work with internal teams to improve tools, workflows, and documentation.
• Contribute to the development of our help centre, support automation, and training strategy.
• Monitor support metrics (SLA, satisfaction, resolution time) and propose ways to improve.
  

• You are ideally bilingual French/Dutch (written and spoken) and have a good level of English.
• You have a customer-first mindset: empathetic, patient, and genuinely driven to help others succeed.
• You are a strong communicator, both in person and in writing — you know how to make complex topics simple.
• You’re not afraid of tech: you love learning new tools and solving technical challenges.
• You have experience in a support, training, or customer-facing role, ideally in a digital or SaaS environment.
• You are organized, autonomous, and take ownership of your work.
• Bonus: you’re comfortable speaking in front of small to medium groups and hosting remote webinars.
  

• A competitive salary with extra benefits: Mobility Budget, internet & home working allowances, hospital & group insurance, meal vouchers, personal training budget, and more.
• A central role in a fast-scaling, tech-oriented company that’s reshaping the real estate industry.
• A company culture that values trust, collaboration, autonomy, and transparency.
• A purposeful company: we believe businesses should be ethical and contribute positively to society.
• Regular team events, afterworks, and a vibrant, welcoming work atmosphere.