Floor Supervisor

JOB MISSION

At New Balance, we're more than just a sportswear brand — we're a family. As a Floor Supervisor, you'll help bring our brand to life by creating an engaging, customer-focused atmosphere on the shop floor. You'll take ownership of daily operations, lead by example, and motivate your team to deliver excellence in service, sales, and brand representation.

We're looking for someone with passion, drive, and a genuine love for retail — a team player who's ready to inspire others, support the Store Manager, and help take our store performance to the next level.

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MAJOR ACCOUNTABILITIES

Lead by example to deliver outstanding customer experiences in line with New Balance's service model

Drive sales through strong floor leadership, advanced selling techniques, and product knowledge

Motivate, coach, and train team members to reach and exceed sales and service expectations

Support the Store Manager by analyzing floor performance (e.g., conversion, bestsellers, product placement) and acting on opportunities to improve results

Oversee daily floor operations, ensuring product availability, visual standards, and smooth execution of tasks

Act as a keyholder, responsible for store opening and closing procedures

Assist in coordinating daily rotas, scheduling, and task delegation to maintain efficient operations

Handle customer inquiries and serve as the escalation point for complaints or service issues

Support and enforce loss prevention policies to minimize shrink and maintain operational control

Uphold company standards, ensure compliance with operational policies, and foster a positive, inclusive team environment

Perform other duties as required by the Store Manager or business needs

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REQUIREMENTS FOR SUCCESS:

Team Player
Proven experience in a supervisory position
Ability to lead and coach a team
Knowledge of retail KPIs
Previous experience in retail desirable
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays

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ADDITIONAL BENEFITS:

Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package