Project Manager (Software and Hardware)

JOB TITLE: Project Manager (Software / Hardware)

DEPARTMENT: Professional Services

LOCATION: 1731 Asse, Belgium (with travel to customer sites as required).

Why Toshiba Global Commerce Solutions?

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.

Role Overview - What’s ‘In-store’?

As Project Manager (Software/ Hardware), you will play a pivotal role in supporting, advising, and facilitating the core processes of the project management team. You will coordinate activities across departments, fostering effective collaboration to optimise workflows and ensure seamless project execution.

You will be responsible for preparing and setting up projects and the associated project organisation, as well as leading their implementation within agreed cost, quality, time, organisational and communication parameters. Acting as a key point of expertise for software and hardware issues, you will provide specialist technical support and guidance on complex problems or malfunctions.

Through your leadership and communication skills, you will help ensure that project objectives are achieved in full alignment with the organisation’s wider business strategy.

Key Responsibilities

1. Leadership (20%)

• Monitor and report on process efficiency, staffing levels and deployment to Professional Services management; recommend and implement improvements.
• Direct, coach and support project members to ensure quality execution and collaboration.
• Drive and optimize cooperation between departments.

2. Project Planning (10%)

• Define project scope, objectives, requirements and action plans; secure approval of all project documents.

3. Project Implementation (25%)

• Execute the project plan and deliver periodic progress reports against agreed objectives and results.

4. Team & Scope Management (10%)

• Lead the project team within defined scope; establish and monitor commitments necessary to meet objectives.

5. Project Completion (15%)

• Verify results against the project plan; transfer knowledge and documentation to operational departments once objectives are achieved.

6. Continuous Improvement (10%)

• Propose process and product improvements to enhance quality for future projects, products and services.

7. Cross-Project Coordination (10%)

• Monitor and promote alignment and coherence between related projects and products.

8. Other Duties

• Perform additional activities as assigned or agreed with management.

Which skills, competencies and experience are we looking for?

Operational:

• Quality Orientation: Consistent focus on quality ensures deliverables meet agreed standards and enhance customer satisfaction.
• Planning & Organising: Advanced planning and organisational skills are critical to coordinate resources, manage timelines, and deliver projects within scope.

Relational:

• Leadership: The role requires the ability to guide and motivate cross-functional project teams, ensuring objectives are met on time and in line with business strategy.
• Persuasion: The ability to influence stakeholders is essential for gaining buy-in, resolving conflicts, and driving project success.
• Customer Focus: Maintaining a customer-centric approach helps anticipate client requirements and build long-term relationships.
• Written and Verbal Communication in French (preferred), English and Dutch: Both clear and structured writing and presentation skills enables effective documentation, reporting, and communication with diverse audiences.
• Commercial Acts: A basic understanding of commercial considerations helps align project decisions with client needs and organisational profitability.

Conceptual:

• Analytical Skills: Strong analytical ability is needed to interpret complex technical and business information, diagnose problems quickly, and recommend effective solutions.

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.