Commercial Excellence Director

Job purpose :
The
Corporate Commercial Excellence Director at bpost will establish the
framework and governance for our sales and strategic marketing organization to further
enhance customer centricity, boost sales efficiency, and foster commercial
agility. The role focuses on redesigning and managing  processes, and building organizational
capabilities.  It fosters a culture of
excellence, innovation, and continuous improvement.
Key responsibilities :
1. Sales performance & new business development monitoring
Coordinate
budget process and monitor sales performance and business analytics
Set
up pipeline reviews to identify growth opportunities and monitor
execution.
2. Customer  onboarding support
Streamline
customer onboarding and service processes to deliver a seamless,
high-quality experience.
Develop
an integrated, agile ecosystem to manage customers across product families
and enhance cross-channel collaboration (e.g. contact center, digital
platforms).
3. CRM and data-driven excellence
Deploy
the full capabilities of CRM across the group, including governance,
marketing automation, campaign management, and analytics.
Drive
innovation through the intelligent use of data and AI to support sales
decision-making.

4. Pricing strategy & commercial governance
Lead
the development and implementation of advanced pricing methodologies (
price sensitivity models, contract pricing, etc.).
Establish
governance for contract negotiations and pricing consistency to maximize
profitability and ensure compliance with regulatory frameworks.
5. Business intelligence
Manage
the marketing research pool and lead capability-building initiatives to
develop commercial and analytical skills across teams.
Drive
survey, competitive studies, market modelling
Define
AI-assisted sales, and data-driven insights for product innovation tribes.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working
  day 
• Hospitalization-, group- and
  disability insurances 
• A phone subscription, including
  25GB data 
• A flexible renumeration plan,
  which allows you to customize your own benefits. A company car, bike
  leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the
  Federal Mobility plan 
• Work/life balance, thanks to
  flexible working hours and the possibility to work from home  
• 20 days of statutory leave and
  7 additional extralegal days off  
• An end-of-year and
  performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners