System Engineer

Position: Endpoint System engineer L3, 3 days office.

Location: Hoboken near Antwerp.

Duration: Long Term freelance mission - 1 year initial

Daily rate: Negotiable

Languages: Dutch and English

Function Description: Endpoint System Engineer L3

As an Endpoint System Engineer L3, you will serve as a senior technical expert within the End User Computing (EUC) operations team. You will be responsible for ensuring the reliability, security, and performance of endpoint systems across a globally distributed enterprise. This role demands deep technical expertise, proactive collaboration, and a strong focus on innovation.

Key Responsibilities

Patching & Compliance

• Lead patching operations using SCCM, Windows Update for Business (WUFB), and third-party patching tools (e.g., Patch My PC).
• Ensure high compliance rates and proactively resolve patching failures.

Application Packaging

• Package, test, and deploy applications using tools and scripting (e.g., PowerShell, MSI, Intune).
• Maintain version control and documentation for all packages.

L3 support and troubleshooting

• Assist and provide hands on support and troubleshooting for issues that the L2 teams cannot resolve

End-User & BIT Collaboration

• Act as a senior escalation point (3rd line support) for complex endpoint issues.
• Collaborate with end-users and local Business IT (BIT) teams to resolve issues and align solutions with business needs.

Automation & Scripting

• Develop and maintain PowerShell scripts to automate tasks and improve operational efficiency.
• Contribute to tooling improvements and process optimization.

Knowledge Management

• Create and maintain technical documentation, troubleshooting guides, and best practices.
• Share knowledge actively within the team.

Global Operations

• Operate effectively in a globally distributed company, navigating cross-cultural collaboration and time zone differences.
• Support global initiatives and standardization efforts.

Innovation & Development

• Participate in innovation and development projects, contributing ideas and technical solutions to improve endpoint management and user experience.
• 3Collaborate with cross-functional teams to pilot new technologies and drive continuous improvement.

Required Skills & Experience

• Expert-level knowledge of patch management (SCCM, WUFB, third-party tools).
• Strong experience in application packaging and deployment.
• Advanced PowerShell scripting capabilities.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Experience in a global enterprise environment.
• Strong documentation and knowledge-sharing mindset.
• Team player with a proactive and solution-oriented attitude.
• Fluent in Dutch and English.
• Willingness to work at least 3 days per week on-site in Hoboken office.