Customer Service Executive Français-Anglais, Stefanini

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Solliciteren

Plaats

Haren
1130
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-05-03

Online to:

2025-07-02
EUR 15.00 HOUR

Customer Service Executive Français-Anglais

Stefanini
Brussel
Andere
15 uren geleden

In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported). The role primarily involves providing software and application support, but it's not limited to this, as it will also require handling various troubleshooting requests. The Technician will manage customer calls and emails, troubleshoot, document, and resolve IT-related issues within their scope, using solutions from the knowledge base. They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met. Working hours: shifts rotation to cover 24/7 (Monday to Sunday) Provide 1st Level End-user support for client users including: Support for specific client software and applications (installation, error messages, tweaking) Analyzing support requests sent by the customer by calls, mail, in person and web submit Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's to the client support groups or to the 2nd level Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity) Previous successful customer service experience is considered an advantage Team player, self-motivated, organized, detail oriented and able to handle changing priorities Working hours: shifts rotation to cover 24/7 (Monday to Sunday) Proficiency in English. Due to shifts and nature of the role (24*7 environment with on call and night shifts), you get premium payment for certain hours (night shift, weekends) and even if On Call is not activated, we consider it and paid it as a full working day Opportunities to learn and develop: training programs Exposure to an international environment as part of a multicultural team spread across Europe Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

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Customer Service Executive Français-Anglais

Plaats

Contract

Datum gepubliceerd

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Customer Service Executive Français-Anglais

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