Deskside Support Technician II (English&Dutch)

Are you ready to take your IT support career to the next level in a dynamic and forward-thinking company? We’re looking for a IT Support Specialist who thrives in fast-moving environments and is passionate about delivering exceptional customer experiences.

You’ll play a key role in ensuring our internal users have seamless IT support, both remotely and face-to-face. From troubleshooting complex hardware and network issues to coordinating with third-party vendors and supporting AV setups—your impact will be felt across the business.

🔧 What you’ll do:

• Deliver outstanding onsite and remote IT support, solving user issues via phone, email, or in person.
• Act as a local point of contact for Tier 2 and 3 escalations, including hands-on troubleshooting.
• Maintain and support user accounts, rights, and security groups.
• Repair and replace hardware components, liaise with vendors for parts, and document inventory updates.
• Provide support for laptops, mobile devices (iOS/Android), printers, and conferencing systems (Webex, Zoom, Teams, etc.).
• Execute installations, moves, adds, and changes (IMACs), including cabling and equipment setup.
• Collaborate closely with 3rd party resolver groups and manufacturers for planning and advanced issue resolution.
• Handle administrative tasks linked to system access, hardware moves, and security protocols.

🧠 What you bring:

• 5+ years of hands-on IT support experience (or equivalent combination of experience and education).
• Solid knowledge of Windows OS, Office 365, basic networking, and Active Directory.
• Strong troubleshooting skills with both hardware and software.
• Experience working with conferencing tools (Zoom, Webex, Skype for Business, etc.).
• Familiarity with scripting or coding is a plus.
• Certifications: ITIL v3 (recommended), Microsoft certifications (a strong asset).
• Fluency in English and Dutch – spoken and written.

🤝 Who you are:

• Customer-focused and service-minded.
• Positive, approachable, and calm under pressure.
• A proactive team player with strong analytical thinking.
• Someone who adapts quickly to change and enjoys continuous learning.

🚀 Join us and be part of a tech-savvy team in an innovative company where your skills will truly make a difference.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.

• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.