Brand Ambassador - German

The Opportunity:
We’re looking for a Brand Ambassador to join our Banking division, serving as the primary liaison for our German-speaking clientele. In this role, you’ll provide expert support, resolve inquiries, and ensure a smooth and professional customer journey within the financial services space.

Your Responsibilities:

• Act as the first point of contact for customers, handling queries about banking products and services via phone, email, and chat.
• Communicate clearly and professionally in German.
• Support clients with account-related questions, transactions, and general banking assistance.
• Stay informed about financial regulations and compliance requirements.
• Foster strong customer relationships through exceptional service.
• Collaborate with colleagues to share insights and improve team performance.

Who We Are:
Odity is a global leader in customer relationship management, supporting renowned brands in building meaningful connections with their clients. With a diverse team of 1,500 professionals across 10 international offices—including New York, London, and Paris—we’re committed to delivering outstanding customer experiences.

What We’re Looking For:

• Fluency in German is essential for customer interactions.
• A good command of Dutch, French, or English for internal communication.
• Excellent communication skills and a strong customer-focused approach.
• Previous experience in customer service, banking, or finance is a plus—but a proactive mindset and eagerness to learn are just as valuable.

What We Offer:

• Salary: joint committee 200 increased based on your experience, plus a 13th-month bonus, eco-vouchers, and public transport reimbursement.
• Continuous training and development opportunities in the financial sector.
• A vibrant and inclusive workplace located in central Brussels.
• Full coverage of FSMA certification costs to ensure compliance with banking regulations.