Brand Ambassador – Néerlandais & Français

About the Role:
As a Brand Ambassador in our Banking division, you’ll be the main point of contact for Dutch- and French-speaking customers. Your mission will be to provide high-quality support, respond to inquiries, and ensure a smooth and professional customer experience in the financial sector.

Key Responsibilities:

• Handle customer inquiries related to banking products and services via phone and email.
• Communicate clearly and professionally in both Dutch and French.
• Assist clients with account-related questions, transactions, and general banking support.
• Stay informed about financial regulations and compliance standards.
• Build and maintain strong customer relationships through excellent service.
• Collaborate with team members to share knowledge and best practices.

At Odity, we specialize in customer relationship management, helping brands build and nurture strong connections with their clients. With a multicultural team of 1,500 professionals across 10 global offices—including New York, London, and Paris—we take pride in delivering outstanding customer service.

Your Profile:

• Fluent in Dutch and French, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Previous experience in customer service, banking, or finance is a plus, but a proactive attitude and eagerness to learn are just as important.

What We Offer:

• Salary: joint committee 200 increased based on your experience, including a 13th-month bonus, eco-vouchers, and public transport reimbursement.
• Continuous training and development opportunities in the financial sector.
• A dynamic and inclusive work environment in the heart of Brussels.
• Full coverage of FSMA certification to meet regulatory requirements in banking.