Brand Ambassador mutimarque Nl/Fr

About the Role:
As a Brand Ambassador in our multi-brand division, you’ll be the primary point of contact for Dutch- and French-speaking customers. Your role will be to provide high-quality support, respond to inquiries, and ensure a smooth and positive customer experience.

Key Responsibilities:

• Handle customer inquiries related to multi-brand products and services via phone, email, or chat.
• Communicate clearly and professionally in both Dutch and French.
• Assist customers with questions related to accounts, transactions, orders, and general support.
• Stay informed about relevant regulations and compliance standards.
• Build and maintain strong customer relationships through excellent service.
• Collaborate with team members to share knowledge and best practices.

At Odity, we specialize in customer experience and help brands build and maintain strong relationships with their clients. With a multicultural team of 1,500 professionals across 10 offices worldwide—including New York, London, and Paris—we’re proud to deliver exceptional customer service.

Your Profile:

• Fluent in Dutch and French, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Previous experience in customer service is a plus, but a proactive attitude and willingness to learn are just as important.

What We Offer:

• Salary: joint committee 200 increased based on your experience, including a 13th-month bonus, eco-vouchers, and public transport reimbursement.
• Continuous training and development opportunities.
• A dynamic and inclusive work environment in the heart of Brussels.