Brand ambassador Dutch Banking

The Role:
We’re looking for a Brand Ambassador to support our Banking division, serving Dutch- and French-speaking customers. You’ll be the first point of contact, providing high-quality assistance, resolving inquiries, and ensuring a smooth and professional customer experience in the financial sector.

Key Responsibilities:

• Handle customer inquiries related to banking products and services via phone, email, and chat.
• Communicate clearly and professionally in Dutch.
• Assist clients with account-related questions, transactions, and general banking support.
• Stay informed about financial regulations and compliance standards.
• Build strong relationships by delivering exceptional service.
• Collaborate with colleagues to share insights and improve team performance.

Odity is a global expert in customer relationship management, helping brands build lasting connections with their clients. With a multicultural team of 1,500 professionals across 10 international offices—including New York, London, and Paris—we’re proud to deliver outstanding customer service worldwide.

Your Profile:

• Fluent in Dutch (spoken and written).
• Strong communication skills and a customer-focused mindset.
• Previous experience in customer service, banking, or finance is a plus—but motivation and willingness to learn are just as important.

What We Offer:

• Salary: joint committee 200 increased based on your experience, including a 13th-month bonus, eco-vouchers, and public transport reimbursement.
• Continuous training and development opportunities in the financial sector.
• A dynamic and inclusive work environment in the heart of Brussels.
• Full coverage of FSMA certification to meet regulatory standards in banking.