Telecom & Network Support Engineer

At spotit, we help organizations stay connected and secure. We are looking for a proactive Telecom & Network Support Engineer to join our team and provide first-line support for our clients' telecom and network environments.

What you will do:

• Register, classify, and handle incoming telecom-related incidents and service requests.

• Provide first-line support for network connectivity and telecom platforms.

• Perform basic analyses to identify and resolve issues.

• Monitor the progress of open tickets and communicate proactively with users.

• Collaborate with second- and third-line teams for more complex technical issues.

• Document solutions and contribute to our knowledge databases.

What we are looking for:

• Strong communication skills and a service-oriented mindset.

• Analytical and problem-solving approach with good prioritization skills.

• Curiosity and a keen interest in telecom technologies.

• Ability to work independently as well as in a team environment.

Skills & Experience:

• Basic knowledge of telecom networks is preferred; experience with WDM technology is a plus.

• Experience with ticketing systems (e.g., ServiceNow).

• Knowledge of Microsoft 365 or Teams Phone is an advantage.

• Affinity with networking technologies.

• Fluent in Dutch with solid English skills.

Match?

Match made in heaven? We reward that

• Competitive Salary: Enhanced with numerous benefits.

• Company Car with Charging Pass: So you're covered on the road.

• Continuous Learning Opportunities: A wide range of training options to keep you growing.

• Legendary Team-Building Activities: Quarterly fun events that have become the stuff of spotit legends.

• A Passionate Team of Experts: Ready to share their knowledge and passion for what they do best.

Are we the right match?