SPIE - Helpdesk Support Level 1

Functie

What does a Helpdesk Support Level 1 do at SPIE Belgium ICS?

Our teams support and facilitate the digital transformation of our corporate and enterprise customers all over Belgium. SPIE Belgium ICS designs, operates and integrates tailored ICT solutions in the areas of Workspace, IT Security, DataCenter & Cloud, Printing & Document Management and IP Connectivity.

As a Helpdesk Support Level 1, you are responsible for analysing and resolving IT incidents and problems for the customers of SPIE Belgium's ICS division. You will advise and provide technical expertise to our customers, foster trust and build as well as maintain strong relationships with them.

In which areas will you outperform?

You analyse and solve incidents and problems that are assigned to your resolver group.
You manage and optimize the customer IT solutions and services
You collaborate with other support groups and vendors to solve complex problems
You have a basic experience or interest in Cloud, networking and infrastructure technologies such as M365, Azure, ...
You have excellent troubleshooting skills that allow you to resolve incidents without breaching SLA.

What makes you so SPIE?

You have a real solution-oriented spirit. Motivated by challenges and the achievement of your objectives, you inspire our customers while demonstrating technical expertise and active listening skills. This is your secret to achieve exceptional results and impress our customers. These qualities are of course in addition to all your IT knowledge, which is the essence of your job.
You have a first IT experience (professional, personal, training, education).
You are fluent in German/French or German/Dutch.
You have good communication skills.
You enjoy performing in new situations.
You like to work in a flexible work environment (telework)

Jouw profiel

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• De gebruiker begeleiden bij het oplossen van problemen of van op afstand de controle nemen over het systeem
• Een hardware- of softwareprobleem vanop afstand diagnosticeren

Aanbod

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