Customer Success Manager

About Spencer

At Spencer, we're dedicated to improving the employee experience for people everywhere.. Our powerful platform acts as a personal digital assistant to streamline communication and create a more unified and and bring everything employees need into one simple, unified app. We help leading companies improve their workplace culture and boost productivity by putting employees first.

The Opportunity

Are you passionate about helping customers succeed and looking for a role where you can grow your career in a dynamic tech environment? Spencer is expanding its Customer Success team, and we're looking for our next Customer Success Manager (CSM) to join us!

We are not looking for a senior expert, but rather a junior professional with some initial experience and a ton of potential. If you have a proactive, entrepreneurial mindset, and an insatiable curiosity, this is the perfect opportunity to grow with us, take on more responsibility over time, and make a real impact. You'll be joining a fantastic team in our unique office located in the vibrant Antwerp Zuid.

What You'll Be Doing

As a Customer Success Manager, your goal will be to ensure customer success and foster long-term partnerships by focusing on onboarding, relationship building, product adoption, and advocacy.

Your key responsibilities will include:

Onboarding & Adoption:

• Guide customers through a smooth onboarding process to ensure a successful launch of the Spencer solution.
• Provide training and resources to boost product adoption and help customers maximize value.
• Contribute to customer marketing campaigns to increase Spencer awareness within our customer base.

Relationship Building & Engagement:

• Establish and maintain strong relationships with key stakeholders within your customer accounts.
• Conduct regular check-ins and maintain proactive communication to monitor customer satisfaction and address any concerns.

Customer Health & Success Planning:

• Work with customers to develop success plans that align their business objectives with Spencer's capabilities.
• Lead periodic business reviews to track progress against goals and identify opportunities for improvement.

Retention & Expansion:

• Drive customer satisfaction throughout their journey to ensure retention.
• Identify and mitigate risks that could impact a customer's decision to renew.
• Collaborate with the sales team to find expansion opportunities within your existing accounts.

Customer Advocacy:

• Act as the voice of the customer within Spencer, providing valuable feedback to our internal teams.
• Help develop customer success stories, testimonials, and case studies.
• Leverage customer references to support new business efforts.

What You Bring to the Table

We're looking for someone with the right mindset and a foundation of great skills.

• A proactive, self-driven, and entrepreneurial mindset with a high level of initiative.
• A true passion for helping customers and a strong customer-centric mindset.
• Excellent communication and relationship-building skills.
• The ability to understand customer needs, pain points, and business objectives.
• Strong problem-solving and analytical skills.
• The ability to manage multiple customer accounts simultaneously.
• A collaborative and team-oriented spirit.
• Fluent in Dutch, with professional working proficiency in English and French
• Bonus Points for: Knowledge of SaaS products, or experience in HR, Internal Communications, or Marketing.

What We Offer

• A competitive salary and a clear growth path with direct mentorship.
• The opportunity to join a supportive and growing team and take real ownership of your work.

A great benefits package including:

• DKV health insurance
• Group insurance
• Meal vouchers
• Eco cheques
• Mobility budget
• Mac laptop
• Mobile phone budget
• 40-hour working week > 32 holidays per calendar year

How to Apply

Ready to join us? Apply directly on LinkedIn or send your resume to jobs@spencer.co.

We can't wait to hear from you!