GW Claim Center Scrum Master

Job Description

We are seeking an experienced 
Senior Business Analyst (BA) with deep expertise in Guidewire ClaimCenter
 and 
strong knowledge of the European insurance market
, particularly the Belgian insurance sector. The ideal candidate will have a 
proven track record in large-scale Guidewire ClaimCenter implementations
 and 
exceptional communication, presentation, and negotiation skills
. The BA will work closely with business stakeholders, product owners, and technical teams to ensure successful implementation and optimization of the Guidewire ClaimCenter platform.

Key Responsibilities

Business Analysis & Requirements Gathering:

• Collaborate with business stakeholders to 
  analyze, define, and document business requirements
   for Guidewire ClaimCenter implementations.
• Conduct 
  gap analysis
   between the current state and future state of ClaimCenter implementations.
• Translate business needs into functional and non-functional requirements for development teams.
• Work closely with 
  underwriters, claims handlers, and insurance operations teams
   to gather detailed process requirements.

Guidewire ClaimCenter Expertise:

• Serve as a 
  Subject Matter Expert (SME) on Guidewire ClaimCenter
   and provide insights into best practices and industry trends.
• Support configuration, customization, and enhancement of the ClaimCenter platform to meet business needs.
• Assist in 
  claims process optimization
   and automation using Guidewire capabilities.

Stakeholder Management & Communication:

• Act as a 
  liaison between business users, IT teams, and third-party vendors
   to ensure smooth communication and alignment on project objectives.
• Conduct 
  workshops, presentations, and training sessions
   for business users and stakeholders.
• Provide regular project updates and ensure clear documentation of business requirements and process flows.

Implementation & Testing Support:

• Work closely with the 
  development, QA, and UAT teams
   to ensure the solution meets business expectations.
• Support 
  functional testing, user acceptance testing (UAT), and defect resolution
   related to Guidewire ClaimCenter.
• Assist in designing 
  test cases and validating system behavior
   against requirements.

European & Belgian Insurance Market Expertise:

• Ensure Guidewire ClaimCenter solutions comply with 
  Belgian and European insurance regulations
  .
• Provide guidance on 
  insurance policy structures, claims handling regulations, and compliance requirements
  for the Belgian market.
• Support localization of Guidewire ClaimCenter to align with Belgian insurance practices and terminology.

Scrum Master Responsibilities

• Agile Facilitation
  :
• Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Foster a collaborative environment to help teams achieve high performance.
• Team Support
  :
• Coach the team in Agile principles, helping them mature and improve their processes.
• Identify and remove impediments to the team's progress.
• Stakeholder Collaboration
  :
• Act as a point of contact between the team and external stakeholders.
• Protect the team from scope creep and ensure adherence to sprint goals.
• Metrics and Reporting
  :
• Track and communicate team performance metrics such as velocity, burn-down, and progress toward sprint goals.
• Use data to drive continuous improvement initiatives.

Required Qualifications & Experience:

• 7–10 years
   of experience as a Business Analyst in the 
  insurance domain
  , with a strong focus on 
  Guidewire ClaimCenter
  .
• Proven experience in 
  large-scale Guidewire ClaimCenter implementations
   across multiple phases (requirement gathering, configuration, testing, deployment).
• In-depth knowledge of 
  claims processes, claims lifecycle, and insurance operations
   in Belgium and broader European markets.
• Scrum Master certification (CSM, PSM, or equivalent).
• Strong 
  communication, presentation, and negotiation skills
  , with the ability to interact with senior stakeholders and technical teams.
• Experience in 
  process modeling, gap analysis, and workflow documentation
  .
• Ability to work in a 
  hybrid or remote setup with periodic travel to Belgium
   as required.

What We Offer:

• Opportunity to work on 
  large-scale digital transformation projects
   in the insurance industry.
• A collaborative and dynamic work environment with 
  global teams
  .
• Competitive compensation package with opportunities for career growth.

If you are a 
highly motivated, experienced Business Analyst
 with a passion for insurance technology and 
Guidewire ClaimCenter
, we encourage you to apply