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Technician Service Desk Administrator


Skill Set: IT Support Technician Position: On-demand Backfill Language: German & English (Both B2 Certified) Contract: 1-Year B2B/Freelance Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. Administered approved software installations, updates, and security patching in coordination with IT policies. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. Assisted with Active Directory tasks, basic user account management, and smart hands support. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

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