IS Tester

• Excellent Salary 
• Corporate Benefits Package 
• Chance to make a positive difference in a company passionate about diversity and inclusion.
• Further information available from the Serco Europe Recruitment Team

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

We are hiring IS Tester for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe. 

• Definition of test plans and detailed test cases based on business and technical requirements.
• Design and construction of test scenarios and manual test scripts.
• Execution of manual tests in both functional and integration testing phases.
• Reporting, logging, and follow-up of defects and incidents.
• Test coordination, including collaboration with business analysts, developers, and product owners.
• Participation in test review meetings and preparation of test progress reports.
• Support in User Acceptance Testing (UAT) phases. 

•  A bachelor degree of 3 years.
• Strong knowledge of software testing methodologies (e.g., black-box, regression, exploratory testing).
• Experience with test case management tools (e.g., ServiceNow Test Management, Zephyr, …).
• Experience with defect tracking systems (e.g., ServiceNow, Jira).
• Experience preparing test data, ideally using SQL and relational databases.
• Good understanding of Agile/Scrum practices and their impact on testing cycles. 
• Awareness of test automation approaches (though not required to automate).
• Good redaction skills, experience in preparation of written reports.
• Excellent interpersonal and communication skills.
• Ability to cope with fast changing technologies used in application developments.

• Autonomous.
• Strong organisational and time-management skills. 
• Ability to apply high quality standards.
• Good problem-solving skills 
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team; 
• Ability to participate in multilingual meetings; 
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player 
• Ability to understand, speak and write English (B2 level for both), knowledge of French is considered an asset;
• High degree of discretion and integrity is required as the applications managed and maintained in DIGIT.A.3 contain personal and confidential data 
• Hands-on experience in the manual testing of ServiceNow applications in enterprise environments.
• Experience with ServiceNow testing practices, including Test Management and Release cycles.
• Familiarity with ServiceNow SPM (Strategic Portfolio Management) and HRSD (Human Resources Service Delivery) modules 

  The following certifications are considered an asset: 

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist – SPM (formerly ITBM) 3
  • ServiceNow Certified Test Management 2.0 (or equivalent practical experience)
  • ISTQB Foundation Level or higher