Care Support Engineer

At SecWise, we believe cybersecurity only works when technology and people are perfectly aligned. That’s why we’re looking for a Care Support Engineer who’s eager to learn, take initiative, and grow into a versatile IT expert.

What will you do?

As a Care Support Engineer, you’ll be the go-to person for both customer support and internal IT operations. Your responsibilities will be split between:

Customer Care (±50%)

You’ll manage incoming support tickets from customers, investigate issues independently, and resolve them where possible. If needed, you’ll escalate more complex problems to the right experts — always with the goal of ensuring smooth and secure digital experiences.

Internal IT Projects (±50%)

You’ll support our internal operations by managing access, implementing changes, and optimizing security settings.

This role offers a huge variety of tasks — from quick fixes to deeper technical projects. You’ll work closely with experts across different domains, gaining hands-on experience and growing your skills rapidly.

What do you bring to the table?

• A degree or solid experience in IT, cybersecurity, or a related field.
• Basic knowledge of Microsoft technologies (Intune, Defender, Entra, Sentinel, Purview, etc.).
• A curious mindset and willingness to dive into technical investigations.
• Proactive attitude and ability to work independently.
• Fluent in Dutch and English; French is a plus.
• Willingness to work from the office regularly, especially in the beginning (Mondays, Wednesdays, and Fridays).

What do we offer?

• A spot in a close-knit team of experts where your impact is real.
• A wide range of tasks that keep your workday exciting and diverse.
• Opportunities to learn, grow, and eventually take on more advanced projects.
• A dynamic work environment with room for initiative and innovation.

Ready to become a true SecWiser?

Apply now and help us make the digital world safer — ticket by ticket, project by project.