Duty Manager

As a Duty Manager, you'll be at the heart of our daily operations, ensuring smooth coordination and leadership. You’ll implement policies and procedures, optimizing workflows to meet operational goals.

Key Responsibilities:

• Oversee, evaluate, and allocate resources to ensure operations meet financial, safety, and performance targets.
• Continuously monitor team performance, SOPs, and KPIs, taking corrective action when needed to maintain efficiency.
• Ensure strict adherence to security, quality, and safety regulations, working closely with the QHSE team to promote a culture of safety awareness.
• Collect and analyze data to prepare regular and ad-hoc reports for stakeholders, keeping them informed of operational progress.
• Mentor, guide, and develop team members to maintain high levels of expertise and performance.
• Address and resolve operational issues promptly to ensure continuity and smooth operations.
• Foster effective communication between departments and senior management, attending internal meetings to ensure alignment on goals and objectives.
• Identify operational inefficiencies and implement solutions to improve productivity and performance.
• Provide top-tier customer service, handling any complaints or issues with professionalism and care.

Qualifications:

• 5-7 years of experience in operations.
• Fluent in Dutch, French, and English.
• Strong leadership, multitasking, and problem-solving skills.
• Able to thrive in a fast-paced environment with a customer-first approach.