Information Technology Support Engineer

Technical Skills:

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Understanding of IP telephony concepts and technology
• Ability to execute basic troubleshooting and IMAC activities on IP desk phones and softphones
• Understanding of basic networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber basic cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. Basic understanding of network testing tools for cables e.g. Fluke, Light Power Meter, Visual Light Source.
• Effective communication in English and Local Languages is mandatory

Desired Experience:

• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel) / O365
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Strong Mac OS skills with at least 2-3 years’ experience in supporting Mac OS devices is desired, though not mandatory
• Experience with doing hands and feet network testing and patching.
• Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification)
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

Must be detail oriented and self-motivating