Business and Education Administrative Officer

RESPONSIBILITIES

: Support the planning, direction, and administration of all aspects of MWB's business activities in accordance with the organisational chart. In addition, act as liaison with J8 when B&E Section chief is absent. Support on contracting on all matters relating the current and newly developed concession activities, To support the appropriate skills and professional methods within MWB in relation to commercial marketing, sourcing and selling of merchandise and customer service for the benefit of both the SHAPE community and SCSF budgetary objectives. MAJOR DUTIES:
• Support for establishing business strategy with a focus on improving efficiency and developing commercial activities.
• Support the planning, direction, and administration of all aspects of Business and Education activities.
• Support activity managers, including routine cover for activity managers when required.
• Support HR requirements are completed for direct reports (appraisals, leave requests, contract renewals, etc ...).
• Collect and share Monthly monitoring of financial results in support of the Business and Education Section Chief.
• Support regular maintenance, repair and replacement of equipment in a timely manner.
• Support the analyse customer needs and potential new business opportunities that could be implemented within Morale and Welfare Branch.
• Establish standards of quality, service and employee behavior within the section and enforce working procedures accordingly (uniform/clothing, appearance and cleanliness standards, attitude, ...).
• Program appropriate cross-training of staff between activities in order to ensure continuity of service to customers by maximising staff adaptability.

• Support the B&E Chief to ensure health and safety requirements are adhered to by all assigned activities and that all actions with direct impact on safety are coordinated with the Health and Safety Officer. Comply with routine health and safety inspections.
  • Work closely with the Purchasing and Contracting Section to evaluate concessionnaire performance and develop new concessionaire activities for the SHAPE community.
  • ensure that necessary data and/or documentation is provided or received in a timely manner.
  • Support the B&E Chief to ensure that corrective and follow-up action is taken as required by audits and inspections.
  • Carry out all other duties as assigned by the B&E Chief section ADDITIONAL DUTIES
  • The incumbent may be required to undertake TDY assignments.
  • The incumbent may be required to perform similar duties elsewhere in the organisation as directed

ADDITIONAL REQUIREMENTS
• Attend training and courses as required for the function.
• Maintain regular contact with external and internal customers and suppliers.
• Respect internal procedures, policies and directives.
• Respect the guidelines and instructions given by the chain of command.
• Anticipate problems that may arise, and propose solutions to MW activity managers and leadership. CHARACTERISTICS
•.
• Adaptable and flexible.
• Interacts well with others in a professional working environment, maintaining excellent interpersonal skills.
• Exemplary leadership, behavior and management skills.
• Organisational skills.
• Respect for confidential information.
• Respect for the ethics rules required by the function.
• Knowledge of the MWB and SHAPE Structure.
• Support the decisions of the chain of command and implement policies as directed.
• Propose creative projects to improve existing services.
• Behave diplomatically with customer and staff in all circumstances

ESSENTIAL QUALIFICATIONS Education:

• University degree in business administration, accountancy or related discipline and 4 years post qualification experience or
  • Higher Secondary degree and advanced professional training in one of the above areas and 7 years post-qualification management experience. Professional Experience:
  • Business Management experience of at least 5 years in supporting a business unit.

Personal Attributes:
• Business and commercial oriented with potential for development.
• Management of priorities.
• Good level of Leadership.
• Empathetic and tactful.
• Dynamic, proactive and flexible. NATO UNCLASSIFIED 03 October 2025
• Excellent interpersonal and communication skills.
• Assertive and positive communication with management, staff and customers.
• Able to manage stress
• Able to resolve sensitive issues with minimal professional advice and guidance.
• Organised and well structured.
• Able to maintain flexible approach and implement a culture of positive change management.

Type d'emploi : Temps plein, CDD
Durée du contrat : 6 mois

Rémunération : 3 394,00€ par mois

Avantages :

• Chèques repas
• Indemnité kilométrique
• Indemnité kilométrique vélo

Expérience:

• Business Management : 5 ans (Requis)

Langue:

• anglais , français (Requis)

Lieu du poste : En présentiel