Customer Relationship Management Specialist

ABOUT SEIDOR

At SEIDOR, we help drive the transformation and competitiveness of our clients through technology and innovation, always focusing on the value of the human side and being committed to talent and sustainable development.

We are a diverse and inclusive organization that believes in equal opportunities. We already have over 8,000 professionals in 45 countries across Europe, Latin America, the United States, the Middle East, Africa, and Asia.

Here, you can develop and grow both professionally and personally from day one, with the support of a great team that shares human values.

We carry out projects with a positive impact at both national and international levels, serving clients from different industries and collaborating closely with the leading technology providers (such as SAP, Microsoft, Salesforce, IBM, Google, AWS, Cisco, Adobe). We are one of the most recognized and awarded companies by our partners.

We are committed to sustainability and promote ESG (Environmental, Social, and Governance) criteria to achieve sustainable development. We have reduced and offset our carbon footprint, becoming a net-zero company.

At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.

Will you join us in humanizing technology?

ABOUT THE JOB

We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.

That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.

ARE YOU UP FOR THE CHALLENGE?

We want you to be a part of our team, from
Brussels
, as a
CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

Customer relationship management aiming at the adoption of digital solutions

Creation of stakeholder maps or similar

Creation of adoption dashboards and reports

Overseeing the adoption journey of several types of stakeholders

Resolving stakeholder complaints quickly and efficiently

Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions

Identifying the services needed to ensure stakeholder satisfaction

Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation

Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)

Creating and enforcing plans that help meet the needs of stakeholders

Reporting to relevant structures.

WHAT DO WE EXPECT FROM YOU?

• At least 10 years of specific expertise in Knowledge of customer relationship management practices and tools
• At least 5 years of specific expertise in Knowledge in using tools to build stakeholder maps
• At least 5 years of specific expertise in Knowledge in using tools to build adoption dashboards and reports
• At least 5 years of specific expertise in Knowledge in analysing customer segments, e.g., experiencing a specific product problem
• At least 15 years of specific expertise in Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint)
• At least 15 years of specific expertise in Experience in (or familiarity with) the IT domain is a plus.
• At least 15 years of specific expertise Knowledge of confluence and Jira
• C1 level in English and good level in French will be considered as an asset.

WHAT WILL YOU FIND AT SEIDOR?

• A diverse team. We respect the differences that make us more human.
• Companionship. We work as a team and learn from each other.
• Flexibility and work-life balance. Remote working is in our DNA. We promote flexible working hours and offer shorter working day every Friday, as well as in the months of July and August.
• Continuous learning. Language courses, technical training, certifications, and more.
• Personalized career development, allowing you to decide where you want to go.
• Autonomy and the opportunity to suggest and promote new opportunities.
• Flexible compensation program. Childcare vouchers, restaurant benefits, transportation, and health insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, and more.
• You can be part of charitable and environmentally related initiatives.
• If you have international interests, we are present in 45 countries.

Join our team and help us humanize the world through technology