Application Support Engineer

🔧 L3 Application Support – HR Applications

📍 Braine-l’Alleud, Belgium | 🕒 Contract Role | Start Date: By 8 September 2025 (possibility to extend till end of 2028)

About the Role

We are seeking an experienced Level 3 Application Support Engineer to provide advanced support for a suite of enterprise HR applications. You will be responsible for resolving complex technical issues, maintaining application performance, contributing to process improvements, and working closely with end users and cross-functional teams.

Our professionals with a passion for technology develop ICT solutions for clients in the Defence, Intelligence & Security, Digital Forensics, and Public & Private sectors. This role offers the chance to work on impactful systems and collaborate with expert technical teams.

Key Responsibilities

Provide Level 3 support for HR systems including:

• RLDatix DefenceSuite / OneView
• Creative IT manageID
• PNMSoft Sequence
• Troubleshoot and resolve technical issues across front-end and back-end layers
• Manage incident tracking, escalation, and resolution workflows
• Maintain and configure cloud-based infrastructure (Azure/AWS)
• CI/CD pipelines
• Entra ID roles and group management
• Collaborate in Agile teams (stand-ups, sprint planning, reviews)
• Develop and maintain user and technical documentation
• Deliver user training and promote adoption of self-service tools
• Monitor application and infrastructure performance and report issues

Required Qualifications

Experience

• 10+ years in technical support / service engineering
• At least 2 years in software engineering (requirements, testing, deployment, config management)
• Experience in international environments and HR IT systems

Technical Skills

Proficient in:

• Microsoft SQL Server, IIS, Active Directory, Windows/Linux servers
• Networking, PKI, Microsoft 365 (Outlook, Teams, SharePoint)
• Web technologies: HTML5, XML, SQL, REST, Web Services
• Programming: .NET, C#, Java, JavaScript

Familiar with:

• Application lifecycle management tools

🌟 Why Join Us?

• Contribute to meaningful, technology-driven projects across varied sectors
• Work in a collaborative, innovation-focused environment
• Engage in professional growth through ongoing learning and knowledge sharing

Ready to take the next step in your application support career? Apply today and become part of a passionate, forward-thinking team!