IT Operations Manager

In a fast-changing world, we believe that digital transformation only succeeds through passionate people. Our products & technology team acts as the central hub for all digital initiatives, driving innovation and integrating technologies that create a true competitive edge.

As our it operations manager, you will bridge the gap between technical support and service management. You will lead a team dedicated to operational excellence, ensuring our digital services deliver a seamless and positive impact every day.

Your tasks

• Lead and empower the service quality and support team, fostering a culture of accountability and growth.
• Oversee service performance and design to ensure a high-quality user experience.
• Develop and implement strategies and processes to enhance service delivery.
• Establish kpi's to monitor performance and drive continuous improvement.
• Manage external vendor relationships and ensure compliance with service agreements.
• Oversee incident management and disaster recovery planning.
• Participate in budget planning and optimize resource allocation.
• Act as an expert advisor to stakeholders on it operations and service quality.

Your profile

• Proven leadership experience in it operations, service management, or support within a corporate environment.
• Ability to translate tactical plans into team development and improved service quality.
• Experienced in managing budget cycles and optimizing resources for cost-effectiveness.
• Strong organizational and communication skills with a proactive, rigorous approach.
• Professional fluency in english is mandatory, combined with fluency in either dutch or french.
• A curious mindset with a focus on creating innovative solutions.