Support & Services Manager, Rombit

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Plaats

Antwerp
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-04

Online to:

2026-05-03
EUR 15.00 HOUR

Support & Services Manager

Rombit
België
4 uren geleden

Service & Support Manager (Safety & Security) Rombit is looking for a dynamic Service & Support Manager to join our team! As a Service Manager you will lead & actively support us in managing and expanding our client network in our safety & security department . You will understand the challenges our customers in industrial, logistic and manufacturing sites are facing. We establish a long-term partnership with our clients by providing safety & efficiency solutions , ranging from fleet telematics to driver coaching and collision avoidance, alongside our security solutions in perimeter, camera, and access control. It is your goal to support them in both reactive & proactive support with the aim of excellent user experience & usage of our products. Manage and coordinate 1st and 2nd line support together with the support team, including incident follow-up Establish and continuously improve a scalable service structure Maintain customer contracts and SLAs, and manage customer expectations Provide clear expectations and support team members in fulfilling their responsibilities Motivate team members and colleagues to achieve both personal and company goals Foster strong collaboration within the team Support communication between internal and external stakeholders Ensure effective knowledge transfer within the team At least 7 years of experience in a similar service, customer success or operational role, or relevant industry experience Strong interest in working with (large) industrial clients Fluent in Dutch and English, business knowledge of French is a plus BE ONE : By being a close-knit team, we create more valuable solutions for our customers A challenging and fun scale-up environment with a proven international track record and a US footprint. Think hackathons, ping pong sessions, team buildings… A spot in a dynamic team, with room for your input. A personalized training budget, frequent knowledge sharing sessions and meetups

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