Digital Enablement Manager

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform.
We are a fast-growing scale-up headquartered in London and Ghent (Belgium), expanding rapidly across Europe.

Our platform is an all-in-one system that supports logistics companies end-to-end: from order entry and planning to execution and invoicing. With built-in AI capabilities, Qargo automates complex, manual workflows, helping modern logistics operations become more efficient, profitable, and sustainable.

We're looking for a
Digital Customer Enablement Manager
to join our
Customer Success team
in
Belgium.
If you're excited about building scalable learning experiences in an international SaaS environment, with real ownership and impact, this role is for you.

About the Role

As
Digital Customer Enablement Manager
, you will play a key role in ensuring both customers and internal teams fully understand, adopt, and extract value from Qargo's Transportation Management Software.

You will design, create, and scale high-quality
digital enablement content,
from webinars and workshops to training academy modules and product highlight videos. This role combines creativity, instructional design, and data-driven decision-making to deliver engaging, effective, and scalable learning experiences.

Key Responsibilities

• Design and deliver
  digital learning experiences
  , including:

• Webinars and interactive workshops.

• Product training modules for the training academy.
• Short-form product highlight and feature videos.
• Other enablement content that drives adoption and product understanding.
• Translate complex technical product features into
  clear, accessible content
  for non-technical audiences.
• Develop and maintain
  enablement materials
  such as user guides, video tutorials, and FAQs.
• Collaborate closely with internal stakeholders to identify
  content needs, adoption gaps, and learning opportunities
  .
• Use data and customer feedback to
  iterate on content
  , improve engagement, and measure learning outcomes.
• Ensure all enablement materials are
  scalable, self-service, and accessible
  for both customers and internal teams.
• Track and report on
  engagement metrics, adoption rates, and content impact
  to guide future initiatives.
• Foster a culture of
  continuous learning and digital adoption
  across the organisation.

Skills & Experience

• 3–5 years of experience in
  customer enablement, digital learning, instructional design, or a related field
  .
• Experience with
  SaaS products
  , enterprise software, logistics, or transportation is a strong plus.
• Strong
  content creation skills
  , including webinars, video production, and interactive learning modules.
• Hands-on experience with
  CMS, LMS, digital adoption platforms (DAP), and video editing/production tools
  .
• Data-driven mindset with the ability to
  measure content effectiveness
  and optimise learning experiences.
• Excellent written and verbal communication skills, with a talent for simplifying complex product concepts.
• Self-starter with strong project management skills, comfortable managing multiple initiatives in a scale-up environment.

What We Offer

• A high-impact role in a fast-growing, international SaaS scale-up.
• Ownership and autonomy to shape Qargo's digital enablement strategy.
• Collaboration with driven, talented teams across Product, Customer Success, and Commercial.
• Competitive salary and benefits package.
• Hybrid and flexible working environment.
• Real opportunity to grow with the company as we scale across Europe.