Area Manager - Belgium

WHO WE ARE:

Founded in November 2018 from the dream of two friends to “nourish the world with positivity and wellness,” Poke House is the category leader in fast-casual poke restaurants, serving its fresh and colorful bowls in over 120 Houses across seven countries (Italy, the United Kingdom, Spain, France, Portugal, Romania, Belgium and in the United States through a partnership with Sweetfin), as well as in other markets already set for expansion.

Offering a purchasing experience that merges online convenience with modern dining, Poke House connects the digital and physical worlds.

Poke House's rapid expansion is made possible by highly attractive business units, strong growth drivers, a scalable model, and an active community of poke lovers.

To consolidate our success and build a strong structure for controlling and managing our stores, we are looking for an Area Manager to join our team.

This role requires a proactive and hands-on mindset, as it comes at a time of rapid growth for the company and demands highly motivated individuals who embrace change.

WHAT YOU WILL DO:

• Coordinate Store Managers to ensure sales targets are met, and take action when needed
• Ensure correct implementation of company guidelines regarding product quality, internal procedures, service levels, and store management
• Analyze KPIs and implement any necessary improvement plans
• Act as the point of contact between HQ and the stores under your responsibility
• Train store staff and promote internal growth by fostering a culture of continuous feedback
• Lead, develop, and motivate your store teams, enhancing your Managers’ skills
• Monitor, improve, and maintain excellence in customer journey management, HACCP compliance, cleanliness, and hygiene in the stores
• Oversee staff scheduling set by Store Managers and monitor labor cost
• Maintain relationships with landlords and/or shopping center management
• Provide the Headquarters with data and insights about the market situation, customer needs, and competitors’ activities

SOFT SKILLS:

• Passion for the Food Tech sector
• Results-driven mindset
• Strong organizational and analytical skills
• Negotiation, conflict resolution, and feedback management
• Initiative and stress management
• Flexibility in working hours
• Enthusiasm and a positive attitude
• Teamwork and effective communication
• Determination and ambition

REQUIREMENTS:

• Previous experience as Store Manager and Area Manager (preferably in fast casual dining/fast food/food service)
• Proficient in Microsoft Office Suite
• Availability to work shifts and 6 days a week
• Willingness to travel, including outside of assigned territory
• Fliuent level of English and French

WHAT WE OFFER:

• Contract and compensation based on the candidate's seniority
• The opportunity to be part of the project from the ground up and understand how a successful restaurant chain grows
• Full-time contract

This job posting is open to all genders, in accordance with Legislative Decree no. 198 of April 11, 2006, “Equal Opportunities Code for Men and Women,” and to individuals of all ages and nationalities, pursuant to EU Directive 2000/78/EC on equal treatment in employment