Onsite IT Support Engineer

Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent.

This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue.

What you’ll be doing

End-User & Onsite Support

• Provide Level 2 onsite IT support for employees, with some Level 1 and limited Level 3 coordination
• Troubleshoot hardware and software issues across Windows, macOS, and iOS
• Act as an escalation point for the Global Service Desk
• Deliver professional, friendly support to users at all levels, including senior stakeholders
• Log, track, and resolve incidents and requests using ServiceNow
• Manage peripherals (printers, scanners, accessories) and local IT stock
• Maintain accurate asset and CMDB records
• Support both onsite and remote workers

Collaboration & Meeting Room Technology

• Support and maintain modern meeting rooms using:
• Microsoft Teams & Teams Rooms
• Zoom & Zoom Rooms
• Neat meeting room hardware (or similar)
• Provide live support for important meetings, town halls, and onsite events
• Perform routine testing and basic configuration to ensure reliable meeting experiences

New User Onboarding

• Deliver a smooth, high-quality onboarding experience for new hires
• Prepare, configure, and hand over laptops, phones, and accessories
• Act as a welcoming IT presence on site from day one

What we’re looking for

Essential

• 3 - 5+ years’ experience in a comparable onsite IT / Level 2 support role
• Experience in pharma, biotech, or life sciences environments
• Strong hands-on experience with Windows, macOS, and iOS
• Solid knowledge of Microsoft 365, Teams, and Zoom
• Experience with ServiceNow
• Experience with Okta IAM (administration and user management)
• Comfortable supporting both onsite and remote users
• Fluent English (French or Dutch/Flemish is a strong advantage)

Nice to have

• Experience with regulated environments
• Basic networking knowledge (LAN, Wi-Fi, access points)
• Certifications such as ITIL, PMP, CISSP, or cloud certifications