Support Engineer

About the Role

We are looking for a hands-on Onsite Digital Technology Support Engineer to deliver a premium, personalized IT experience across a multi-building campus in Ghent. This role is ideal for someone who enjoys being visible, proactive, and closely connected to end users. You will take ownership of onsite end-user support, collaboration and meeting room technology and new user onboarding, while acting as a key escalation point for more complex technical issues. Customer experience, reliability and attention to detail are central to this role.

About the Company

You will join a global, digital-first organization operating in a highly innovative and regulated industry. Technology plays a critical role in enabling collaboration, productivity and growth across the business. The company offers an international working environment with a strong focus on quality, continuous improvement, and employee experience.

Key Responsibilities

• Provide high-quality, personalized onsite IT support with a strong customer-service mindset
• Diagnose and resolve hardware and software issues across Windows, macOS, and iOS environments
• Act as an escalation point for complex issues from the global service desk or remote teams
• Support and maintain collaboration and meeting room technology (Microsoft Teams Rooms, Zoom Rooms, Neat hardware)
• Provide live support for important meetings, town halls and onsite events
• Deliver a smooth new-hire onboarding experience, including device preparation and handover
• Manage peripherals, assets, stock and equipment tracking, ensuring accurate CMDB updates
• Perform onsite technical tasks such as network patching and wireless access point installation/replacement
• Log, prioritize, and resolve incidents and requests using the IT service management system
• Contribute to knowledge base articles and local documentation
• Coordinate with internal teams and escort third-party technicians during onsite interventions

Requirements

• 5+ years of experience in an onsite IT support, desktop support or workplace technology role
• Strong hands-on experience supporting Windows, macOS and iOS devices
• Solid knowledge of Microsoft 365, Microsoft Teams and Zoom
• Experience supporting meeting rooms, A/V or collaboration technology
• Basic understanding of onsite networking (LAN/WLAN, patching, access points)
• Experience working with ServiceNow or similar ITSM tools
• Familiarity with Active Directory, Azure AD and/or Okta
• Strong communication skills and a customer-focused mindset
• Ability to work independently onsite while collaborating with global teams
• Experience in regulated industries (e.g., biotech, life sciences, pharma) is a plus
• Professional proficiency in English; Dutch and/or French is an advantage