Customer Service Representative EMEA/APAC

PB Leiner is one of the world's leading producers of high quality gelatins and collagen peptides. We supply a growing market in food, pharma, health nutrition and technical applications. In all our efforts, we strive to be the clear solution for our customers. We spot and exploit opportunities, and try to anticipate future trends for them. We pursue outstanding quality and choice, as well as smooth delivery. We have a global presence in terms of both our plants and sales support, and count approximately 1,1​00 collaborators worldwide. For our HQ in Vilvoorde we are looking for an Customer Service Representative EMEA/APAC.

PB Leiner is part of Tessenderlo Group (Euronext: TESB), a global industrial group that focuses on agriculture, valorizing bio-residuals, machinery, mechanical engineering, electronics, energy, and industrial solutions for water management. At the heart of the strategy of Tessenderlo Group lies the conviction that "Every Molecule Counts": in everything we do, we seek to further valorize our products and our processes, and to add value. For more information about Tessenderlo Group, please visit

As a Customer Service Representative EMEA/APAC you are responsible to support the growth of the company and have a key role in the customer journey by offering one of the best customer service experience in our industry. You are the first line contact for our customers (by telephone, mail or chat), assuring a high-level customer satisfaction through excellent communication skills, a customer-centric approach and a passion for sales.

Some of your key responsibilities:

• You are responsible for all kind of customer interactions, issues or inquiries by building a sustainable relationships and trust through open, inter- and proactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure long-lasting resolution
• You manage the OTC process in SAP, following internal and customer's KPIs such as DIFOT
• You are the SPOC of your customer portfolio next to and in close collaboration with the sales manager, taking the extra mile to engage customers
• You provide sales support with an inside sales attitude, such as preparing sales forecast and offers
• You collaborate with other departments (supply chain, production, quality, regulatory, marketing & communication) to assure high service quality
• You register, follow-up and keep up to date different kind of data (customer, sales forecast, complaints,..)
• Keep records of customer interactions, process customer accounts and file documents
• Stay up to date on product knowledge and industry trends

In this position you have no direct reports, but you join a team of enthusiast colleagues.

• You have a Bachelor's degree in business, marketing, economics or related field.
• You have profound experience in customer interaction.
• You have a commercial drive and want to deliver an excellent customer service experience.
• You have strong organizational skills with the ability to manage multiple tasks at once.
• You are a strong communicator and know how to inspire others (in- and external customers,…).
• You are fluent in English and Dutch or French. Knowledge of additional languages are a plus (German, Spanish).
• You have a very good knowledge of Microsoft Office applications and SAP.
• You have a strong sense of ownership and accountability in everything you do.
• Knowledge of Food and/or Health&Nutrition industry is a plus.

• A dynamic job in a challenging international environment.
• You will join an enthusiast winning team.
• The opportunity to further develop your commercial skills.
• An attractive salary package with a lot of benefits.

PB Leiner is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, nationality or disability.