Customer Success

Location: Wintercircus, Ghent,
the city's newest tech hub

Optioryx is on a mission to make supply chains faster, cheaper and better with AI-powered, data-driven solutions. Picking, packing, stacking and slotting are at the core of what we do. Our ultimate goal? Build the most performant supply chain together.

Your Impact

As our new
Customer Success
, you'll be the bridge between our customers and our technical & sales teams. From the first demo to full go-live, you guide implementations and ensure customers are set up for long-term success.

Key responsibilities

• Run ROI calculations with real customer data (typically in Excel)
• Configure Optioryx products to the client needs and processes
• Talk to customers and try to help them
• Onboard customers, guide implementation and be their first point of contact if they have questions on the product configuration.
• Translate customer needs to product features and roadmap
• Communicate proactively with customers and internal teams to keep projects on track.
• Validate and test new feature developments

Who We're Looking For

You are
analytical
and
communicative
, both equally comfortable with numbers and people.

• Enthusiastic & passionate about technology and supply chains.
• Ambitious and eager to grow: the more responsibility you take on, the faster you'll grow.
• Ideally a Handelsingenieur (business engineer) with some supply chain experience (consulting?). This is a nice to have, not required.
• Fluent in Dutch & English; French is a plus.
• Affinity with software/cloud apps and strong problem solving skills.

Why Join Optioryx

• A dynamic, flat organization with plenty of room for
  ownership
  and innovation.
• Growth potential:
  This role is the potential step-up towards Operations Lead
• A
  young
  ,
  driven
  team where your ideas directly shape the future of logistics.
• Flexible working options, competitive salary, and solid benefits.
• Wintercircus Ghent
  : Work in the vibrant tech hub at the heart of the city.

Ready to take on a challenging and rewarding role in supply chain tech?

Apply now and drop us a line