IT Support Technician

About Us

We are an all-in-one platform helping companies and foundations manage and measure their grants, volunteering and sponsorship programs from a single place. Since 2011, our software has brought structure and data to social impact work, helping teams automate workflows, track KPIs and budgets, and generate audit-ready reports. Today, we have supported more than 1.5 million projects worldwide and are trusted by over 350 organizations in more than 30 countries, including Volkswagen, L'Oréal and the Michelin Foundation.

Responsibilities

• Execute user onboarding and offboarding checklists in Google Workspace, Entra ID and other systems, configuring accounts, permissions and devices according to role and timelines

• Set up laptops and hardware, including SSO, MFA, device policies and required applications, and ensure secure retrieval and deactivation of assets and accounts during offboarding

• Prepare, configure and deploy Windows devices via Intune, enforce security baselines (encryption, antivirus such as Bitdefender, MFA, SSO, password standards) and maintain accurate IT asset inventory

• Provide first-line IT support for incidents related to devices, connectivity, applications and user accounts via ticketing tools, Slack, email or in person, escalating complex cases when needed

• Monitor and maintain core IT infrastructure including WiFi networks (Ubiquiti), LAN, firewalls, VPN and VoIP systems (3CX), performing routine maintenance, troubleshooting and applying updates and security patches

• Maintain and improve IT documentation in Notion (procedures, troubleshooting guides, device setup steps, onboarding/offboarding workflows) and contribute to continuous improvement of IT processes

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science or a related field; relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are a strong plus

• Initial experience (internship, student job or junior role) in IT support, helpdesk or systems administration is an advantage

• Good understanding of Google Workspace, Entra ID and Intune for account and device management, and experience configuring Windows devices and endpoint security measures

• Ability to troubleshoot hardware, software and network issues; basic experience with Ubiquiti WiFi and 3CX VoIP is a plus

• Strong problem-solving mindset, excellent communication skills, and a customer-centric and solution-oriented approach, with high accountability and autonomy in a fast-paced, high-growth environment

Languages

• Fluent English (mandatory)

• French or Dutch proficiency is a strong advantage

If this sounds like you and you want to support impactful organizations worldwide, apply with your CV and a brief note on your experience in IT support and device management.