SaaS Customer Support

We are looking for a SaaS Customer Support to join our Support team based in Brussels.

Mission

As a Customer Support Specialist, you will be the front line of our customer experience, helping users get the most from our product by providing empathetic, technical, and proactive support. You will own customer issues end-to-end, collaborate across teams, and help shape how we support our customers.

The Team

Optimy’s Support team is a team of 6 people divided into 1st and 2nd lines of support and the User Documentation specialist.

You'll join a supportive, close-knit team with a strong sense of camaraderie and collaboration. We foster a friendly, respectful atmosphere where everyone helps each other grow and succeed—teamwork and positivity are at the core of how we work.

Our team is part of the Product department, working closely with the Product Managers, Implementation specialists and the development teams to address our customers needs.

Our challenge is to replace an experienced team member in the 1st line of support, while building ever more efficient support processes and improve our customer experience.

About You

You are passionate about customer support and want to build a career in the field. You have experience in B2B software, value a strong team culture, and are eager to grow within the industry.

Skills

• Excellent Communicator – You write and speak clearly, with empathy and precision.
• Customer-Centric – You genuinely care about helping people and improving their experience.
• Technically Savvy – You’re comfortable understanding and explaining technical concepts.
• Problem Solver – You approach challenges with a critical and analytical mindset.
• Proactive – You don't wait to be asked - you anticipate, initiate, and follow through.
• Organized – You manage your time well and can juggle multiple priorities.
• Team-Oriented – You collaborate effectively and share knowledge freely.
• Adaptable – You thrive in a dynamic environment and embrace change with a positive attitude.

Requirements

• Fluent in English and French OR German.
• 2 to 4 years in customer support in a B2B SaaS or tech company.
• Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk).
• Understanding of basic IT concepts and cloud-based applications.
• Ability to work independently and manage shifting priorities effectively.

Practical Information

• Location : Brussels or remote
• Start date : ASAP
• We do not provide work permits

Our Offer

• A competitive package tailored to your experience — with room to grow as you do
• A flexible hybrid work model with the possibility to work fully remotely, while staying connected with the team by occasionally visiting our Brussels office

For Full-Time Employees based in Belgium:

• Monthly net fees
• Meal vouchers
• Annual eco-vouchers
• Transportation costs reimbursement
• Hospitalization insurance (DKV)

ABOUT US

We believe corporations can be a force for good—and at Optimy, we make that vision a reality.

Our mission is to empower corporations to maximize their positive impact while minimizing their operational costs. The Optimy platform is the most configurable solution for managing grants, volunteering, donations, and sponsorships. We help over 350 forward-thinking customers in 30 countries run impactful programs, managing more than 1.5 million projects in 22 languages.

Why join Optimy?

We’re not just a tech company; we’re a community of passionate changemakers from over 10 countries, united by the goal of creating positive change in the world. Our diverse, agile team of 50+ professionals thrives in a culture of collaboration, innovation, and inclusivity. Whether you’re driven by technology or purpose, you’ll find meaningful opportunities to grow and make a difference here.

Be part of something bigger.

At Optimy, your work helps leading organizations create lasting social impact. Join us and contribute to projects that truly matter, in a dynamic, flexible work environment that champions your professional growth.

Equal Employer

Optimy provides equal opportunities to all qualified candidates regardless of race, color, religion, age, gender, gender expression, sexual orientation and marital status.